12.   Final invoice prices are to destination only, all clearance costs and taxes at destination are customer’s responsibility.

13.   Prices may change without notice, but when possible these changes will be notified.

14.   Fish numbers in box may change without notice. The quantity indicated on the price list is generally the correct one. However JKX reserves the right to change the quantity, particularly during hot weather for the well being of the fish.

15.   A small charge for dry ice may be added in hot weather.

16.   All fish sizes quoted are in CM and approximate and are measured from head to tip of tail.

17.   All mixes of fish listed in the price list are correct to the best of our knowledge. During the season mixes may vary subject to availability.

18.   By placing an order with or buying fish from the breeders via JKX you agree that you understand that fish purchased from the breeders via JKX are done entirely at your own risk. And that JKX can in no way be held responsible for the health of the fish once you have purchased them in Japan, during shipping or at their final destination, or for the health of existing stocks you may have.

19.   All fish are sold as seen and whilst every effort is made to provide healthy fish, the health of hand picked or console fish can not be guaranteed.

20.   JKX recommends isolating new arrivals from existing stocks in separate systems for an adequate period of time.

21.   Consol codes ordered which are out of stock will be replaced with an alternative unless other wise informed.

22.   D.O.A (Dead on arrival). Claims must be made within 24 hours of the fish’s arrival by fax. Claims will only be accepted for fish value and not the freight costs. Claims of less than 10% of total fish value will not be considered.

23.   JKX can not be held responsible for claims beyond 24 hours and accept no responsibility for loss of fish beyond this point either to new arrivals or existing stocks.

24.   Dead fish should be photographed and kept until discussed with a member of JKX.　Failure to do this will void the claim.

25.   JKX can not guarantee claims as this must be negotiated with each breeder and it will be the breeder’s decision if he replaces the claim. If agreed claims will be replaced with fish to the same value and shipped at customers cost on the next available shipment.

26.   On arrival shipments of fish may appear stressed (they have traveled up to 9000 km) and may be lying down in the box. The water has been chilled to ease their journey and at a glance may appear motionless